When and how to Contact the Service Provider

 

Service Providers:

Video and Photo Sharing Sites

Social Networking Sites

Internet Chat

Internet Service Providers

Mobile Phones

 

Video and Photo Sharing Sites

If a photo or video that you feel violates your privacy is posted on a website, you should contact the uploader directly using the site’s message function. Sometimes they aren’t aware that you feel uncomfortable with the posting of the content. If you can’t contact the uploader or they refuse to remove the content in question, you should notify the website owners of your concerns. If the content is illegal or goes against their terms and conditions, they will remove it from the site within a reasonable amount of time.

Social Networking Sites

The first thing you should do if you are having issues with content on a social networking website is report the matter to the website owners. You can use the website reporting tools to do this, e.g. on Bebo you can click on the ‘Report Abuse’ link.

· Bebo

· Facebook

· Twitter

For other social networking sites, contact the site administrators directly for advice and assistance.

Internet Chat

For other operators, contact the operator directly for advice and assistance.

Internet Service Providers

If you are experiencing bullying or harassment through a social networking service (SNS) and you are encountering difficulty in reporting this behaviour, your internet service provider may be able to assist you in providing information on how and where you can report such abuse. Bullying or harassment occurring on an SNS is a matter for that SNS abuse team so in the first instance, it should be reported to them using their online complaint facility (usually a ‘report abuse’ button that appears on the profile display or a link at the bottom of the page).

Mobile Phones      

O2 Customer Care:

  •         1909 – bill paying customers
  •         1747 – speak easy prepay
  •         1850 601 747 – from a landline

Vodafone Customer Care:

  •         1907 – bill paying customers
  •         1850 208 787 – ready to go

3 Customer Service:

  •         333 – from a 3 phone
  •         083 333 3333 – from other phones

Meteor Customer Care:

  •         1905 – pay later and pay as you go customers